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| Quality |
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To ensure that our clients receive the highest level of service, Gemini has developed a dedicated QA program to address customer concerns, provide feedback, take corrective action, and provide peace of mind.
Our Quality Assurance Program includes:
Communications
- 24/7 point of contact
- Military-grade chain of command ensures consistent flow of information
- Phone/email support
- Project Health status reports
- End of Project Client review
OEM Training Programs
- Created through DOE grant
- Ensures all technicians are trained on all required platforms
- Constantly updated to ensure all information is current
Continuous Improvement
- Dedicated QA staff
- Prompt action on discrepancies with formal documentation based on established QA timelines
- Historical record of actions, with formal metrics to clearly show improvement
Formal Documentation
- Written post-project debrief
- Lessons-learned project synopsis
- Per Turbine report of services performed with photographic documentation
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| Quality Assurance |
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“I had a chance to go to the project last week and liked what I saw in your techs at the site. They are a great group of guys that are making us and the customer happy. I just wanted to show my appreciation. Thank you.”
- Regional Supervisor |
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